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How megaxwin Handles Your Personal Data

When you open an account with megaxwin and connect your DANA, OVO, or GoPay wallet, you share information with us — and this page explains exactly what we collect, how we use it, and what rights you hold over that data.

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megaxwin How megaxwin Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove data we hold about you, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in the Help section, or through the in-app support ticket form. We aim to respond to all data-related requests as quickly as possible, and we will confirm receipt of your request before we begin processing it.

Live Chat in Your Account Open your account dashboard and tap the chat icon to start a live conversation with our support team. For privacy requests, include your registered email and the specific data you want to access or remove so we can handle it…
Email Data Request Send a written data request to the support email address shown in our Help section. Include your account username and the e-wallet (DANA, OVO, or GoPay) linked to your account so our team can locate and verify your record quickly.
In-App Support Ticket Use the support ticket form inside the app to submit a formal privacy request. This method creates a logged case number, which you can reference for follow-up.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We apply a layered approach to keeping your account data safe. SSL encryption covers every connection between your device and our servers, whether you deposit via GoPay on mobile or browse the lobby on desktop. Session tokens expire automatically after inactivity so an unlocked phone doesn't leave your account open. Below are the six areas of data practice we take seriously and want you to understand before you play.

Encryption on Every Connection

All data you send to megaxwin — including your login credentials, DANA deposit details, and account settings — travels over an SSL-encrypted connection. This applies to both the mobile app and the browser version, so your wallet data is not readable in transit.

Cookie Usage and Controls

We use cookies to remember your login session, your preferred language, and the last payment method you used (DANA, OVO, or GoPay). You can disable non-essential cookies through your browser settings at any time, though doing so may affect how parts of the lobby load on your device.

Account Security and OTP Verification

When you log in from a new device or request a withdrawal, we send a one-time PIN to your registered phone number. You must enter this OTP before the action goes through. This step applies regardless of whether your withdrawal goes to DANA, OVO, or GoPay.

Data Retention Period

We keep your account data for as long as your account remains active and for a period after closure as required under applicable law in supported regions. If you request account deletion, we remove personal identifiers from active databases and retain only the transaction records required for legal compliance.

Who Can Access Your Data

Inside megaxwin, only authorised team members handling payments, security, and compliance can access your personal data. Access is role-restricted and logged. We do not grant marketing partners or game studios access to your individual account data or wallet details.

How to Request a Data Change

If any detail on your account is wrong — your registered name, phone number, or linked wallet — submit a change request through live chat or the support ticket form. Wallet-linked changes (DANA, OVO, GoPay) require additional verification before we update the record.

Frequently Asked Questions About Our Privacy Policy

These are the questions we receive most often about how megaxwin handles personal and payment data. If yours is not listed here, reach us through live chat or the support ticket form inside your account.

We collect your name, email, phone number, and the e-wallet identifier you register (DANA, OVO, or GoPay). During sessions we also collect device type, IP address, and session timestamps. We do not store your wallet PIN or password — those remain in your e-wallet app only.

We do not sell your data to any third party. Sharing occurs only in two cases: when a payment processor (like the rail that handles your DANA or GoPay transaction) requires a reference number, or when applicable law in a supported region obliges us to disclose specific records.

We store the transaction reference number, the amount, and the wallet type used — enough to match your deposit or withdrawal to your account. We do not store your full wallet account number beyond what is needed for that matching process, and we never store authentication credentials for any e-wallet.

Yes. Submit a data access request through live chat or the support ticket form in your account dashboard. Include your registered email and the wallet you use. We will confirm receipt and provide your data summary in a timely manner, subject to verification of your identity.

Contact us through live chat or email with a deletion request. We will remove your personal identifiers from active systems. Note that transaction records required by applicable law in supported regions are retained separately for the period the law prescribes, even after your account is closed.

We use session cookies (needed for login to work), preference cookies (to remember your last payment method — DANA, OVO, or GoPay), and analytics cookies (to understand how the lobby is used). You can disable preference and analytics cookies in your browser settings; session cookies are required for the platform to function.

Yes. The mobile app uses the same SSL encryption as the browser version. Your session token expires automatically after inactivity. Any withdrawal or wallet-change request from the app also requires OTP confirmation sent to your registered phone number before the action is processed.

Access is restricted by role. Only team members handling payments, account security, or legal compliance can view personal data, and all access is logged. Game studios such as Pragmatic Play or PG Soft that supply content to our lobby do not receive access to individual account or wallet data.

Open a support ticket or start a live chat conversation. For basic profile corrections (email, phone), our team processes the change after verifying your identity. For wallet-linked details — your registered DANA, OVO, or GoPay account — additional document verification is required before we update the record.

This policy applies to all accounts opened on megaxwin. Access to the platform depends on local law and is available only where local regulations permit. If your region has specific data rights under local legislation, those rights apply in addition to what this policy describes.

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